Here is our rescheduling and cancellation policies:

Rescheduling:

-Rescheduled bookings can be scheduled no more than 7 days from the original service date.

-Rescheduled cleanings made within 7 days of your booking date, will be charged a $25 fee.

-Rescheduled cleanings made within 48 hours of your booking date, will be charged a $50 fee.

-Same day (within 24 hours) rescheduled cleanings will be charged a $100 fee.

Cancellation:

-Cancellations made within 7 days of your booking date, will be charged a $75 fee.

-Cancellations made within 48 hours of your booking date, will be charged 50% of the cost of your cleaning fee.

-Same day (within 24 hours) cancellations will be charged 100% of the cost of your cleaning fee.

Locked Out Fee: We will make every effort to communicate any difficulties gaining entry to the home including calling, texting, and emailing. Our cleaners will knock on the front door, ring the doorbell, and announce themselves upon arrival. If a key was not left and other instructions to gain entry to the home were not made available, then our team will wait up to 1 hour before service would need to be rescheduled, and those services would need to be rescheduled within 24 hours or they will be cancelled. Any lockouts of 45 minutes or more would incur a $100 fee. Please note that this fee is in addition to any rescheduling or cancellation fee.

Phone Estimate: Please be advised the estimate given over the phone is based off the information we receive from you. Occasionally pricing may change and will be confirmed with you beforehand. If the condition of the home is much dirtier or the home/area needing cleaned is much bigger than expected, we may need to adjust the pricing for service.

Also please keep in mind that our housekeepers are not qualified to clean up human or animal feces, bodily fluids, or deal with infestations, and if such is needed you may be referred to a biohazard cleaning service. If we cannot service you due to these conditions when our cleaners show up, a 50% service fee will still be charged for them driving out and their time slot used. We appreciate your understanding and cooperation in our policies, processes, and procedures. If you have any questions or concerns, please do not hesitate to contact us.